je.st
news
Information Management User Support Engineer Consultancy
2016-04-18 15:10:04| Space-careers.com Jobs RSS
Since 1979, Italian ACS has been a Software System Integrator. As a Payload Data Ground Segment specialist, ACS develops componentssubsystemsground stations for satellite data acquisition, processing and dissemination. The company is active in geospatial multisource applications development for planning and management of environmental risks infrastructures and realtime handling of large data streams. ACS offer to their customers the complete range of services from the collection of user requirements to operational activities support. Our German subsidiary ACSD provides consultancy service at EUMETSAT Darmstadt. Selected candidate will sign permanent full time contract and work at EUM premises. Besides an opportunity to work in international environment, ACS can offer competitive salary, attractive benefits package tailored to specific needs, training and career growth within ACS group, support for relocation to Darmstadt. For our activities in Germany, we are looking for a person to provide Information Management User Support Engineer Consultancy. TASKS Provide first level support to users on technical and process issues for document and information management systems and processes, including handson trouble shooting and coaching, Prepare user manuals or online help and keep them up to date in line with the evolutions of the systems, Develop and enhance training for document and information management systems and processes and deliver the training to end users. This includes presentations, hands on workshops, computer based training, etc, Support development projects and enhancements to existing systems in close cooperation with end users and implementation teams Support end user requirement specification phases in user interaction design including the design of navigation and search, information architecture, layout and taxonomies, Support the customer acceptance and rollout phases of new or enhanced systems, including preparing user manuals and online help, and developing and delivering training to users, Contribute to project planning and reporting. Document tasks and deliverables according to EUMETSAT working practices. Support the improvement and documentation of business processes inside ICT Document tasks and deliverables according to EUMETSAT working practices REQUIRED University degree in a relevant discipline, Extensive experience in providing first level support to end users on complex information management systems and effectively working towards solutions together with users to solve their issues. Extensive experience in developing and delivering training on complex information management systems to technical and nontechnical users, Experience in developing user manuals andor web based online help, Experience in user interaction design and developing information architecture, search and navigation, taxonomies, Experience from support, training or technical implementation of information management systems based on Oracle WebCenter Content, Good knowledge of information management concepts, principles and related processes, Very good personal communication skills oral and written to be able to effectively interact with users, team members and other teams Highly self motivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks Excellent organisational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customeroriented approach to interact with EUMETSAT personnel. EU national or valid work permit for Germany CV in Europass format Distinct advantage Solid understanding of usability aspects and concepts Experience in providing support to implementation teams for the technical implementation of user facing functionality in Information Management systems Handson experience of electronic workflow systems for managing information andor document management systems The working language for the tasks and responsibilities is English. A working knowledge of French would be an advantage, but not essential.
Tags: information
support
user
management
Category:Transportation and Logistics